The web site asks for personal information such as name, email address, residential/physical address and mobile phone in order to be used for the best customer service. Name and mobile phone are essential for bookings, email address is needed for payment/booking confirmation and physical address is needed for greeting cards, promotions and other stuff sent by regular post. This website is designed to make it easy for you to book online in a secure way.  The customer’s personal information is not sold to or shared with third parties under any name and in any condition excepts cases when it is essential, for example we need to disclose some information such as name to tour operator. The web site can only use this information in case the customer does not mind to receive emails and SMS about upcoming events, extra discounts, special offers and information updates.

The customers are responsible for the information that they have given is right. The web site is not responsible for the delays of pick-up times and wrong pick up points caused by the wrong information provided by the customers and will refuse to give any refunds in these cases.

The web site provides a live support application in order for you to be able to get instant support, check availability and prices, or get instant reply to your questions, offers and requests online.

The web site does not record and store your payment information as credit card’s information as record. The credit card payments are done through Yapı Kredi. The website instantly transfers you to the bank’s secure payment gateway to secure your credit card information and any sensitive information so that you can do your payment by credit card in the most secure way.

Once the customer makes a reservation a first confirmation mail is sent to customer’s email address. When the system confirms the payment is done the customer will receive a second confirmation email. In case the request cannot be fulfilled the customer will be informed about the reasons and solutions. All payments are final. When the booking is fulfilled customer gets final e-mail on booking’s closure.

All activities and excursions may be prepaid. We accept Visa and Mastercard. Prices are subject to change. The client is charged in Turkish Lira (TL) at the exchange rate of the T.C. Merkez Bankasi (The Central Bank of Turkish Republic). The client will have the option to transfer the booking to another excursion or activity and change the name of recipient in at least 10 days by written notice but no refunds are available for cancelation.